CAPACITY BUILDING Support Coordination

Support Coordination is a capacity building support to implement all supports in a participant’s plan, including informal, mainstream, community and funded supports. 

Support Coordinators work creatively and resourcefully with participants in how they utilise their support budgets to achieve their goals.  

This can include: 

  • assess a number of mainstream, community, informal and provider options 
  • choose preferred options or providers 
  • negotiate services to be provided and their prices, develop service agreements and create service bookings with preferred providers 
  • negotiate services and prices as part of any quotable supports 
  • arrange any assessments required to determine the nature and type of funding required (eg assessment to determine the type of complex home modifications required, linking with allied health professionals) 
  • decide the budget for each support type and advise any relevant plan manager of the breakdown of funds 
  • liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds 
  • link to mainstream or community services (i.e. housing, education, transport, health) 
  • strengthen and enhance participant's and their family's capacity to coordinate supports, self direct and manage supports and participate in the community, including providing participants with assistance to:  
  • resolve problems or issues that arise 
  • understand their responsibilities under service agreements 
  • change or end a service agreement 

Support Coordinators may also undertake some specialist activities including: 

  • assisting the participant get ready for their plan review by helping them:  
  • assess whether they achieved their goals and got value for money for their plan 
  • identify solutions to problems experienced in implementing the plan 
  • consider new goals 
  • helping participants decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning. 

Support Coordinator's are not funded to do:  

  • participant transport 
  • plan administration 
  • plan management 
  • support rostering 
  • advocacy 
  • disability supports