Quality and Safeguards

NDIS Quality & Safeguarding Framework

As a registered NDIS Provider, we are required to meet the NDIS Quality and Safeguarding Framework. To do this, we are required to undertake regular internal and external audits. These compliance audits will be conducted by qualified auditors in line with the requirements of the NDIS Quality and Safeguarding Framework. If you do not wish for your information to be included in the Audit, please email opt-out@comlife.com.au or phone the office on 07 4123 3552.

The NDIS Quality and Safeguarding Framework ensures that the supports we provide meet Human Rights, allow Choice and Control, are consistent with the National framework and ensure efficiency and effectiveness.  

The Framework consists of measures targeted at individuals, the workforce and providers within developmental, preventative and corrective domains.

The NDIS Quality and Safeguards Commission is responsible for:

Provider registration including quality assurance;

A complaint handling system;

Serious incident notification;

Restrictive practice oversight; and

  • Investigation and enforcement.

Worker screening will be collaboratively implemented with the states and territories. State and territory worker screening units will be responsible for worker screening checks in their own jurisdictions.

The Commonwealth will have responsibility for working with all governments to develop national policy and standards to be implemented.

An NDIS senior practitioner will provide clinical leadership in positive behaviour support, and reducing and eliminating the use of restrictive practices in the NDIS. States and territories remain responsible for the authorisation of restrictive practices in their jurisdiction.

The Framework also encompasses functions such as:

  • Advocacy services which will be funded outside of the NDIS through government funded programs such as the National Disability Advocacy Program;
  • Systems for detecting fraud and related issues associated with the responsibility for paying providers and verifying that supports have been delivered which will remain the responsibility of the National Disability Insurance Agency (NDIA);
  • Complaints about the NDIA, or NDIA-funded local area coordinators, which will be addressed through existing measures;
  • Universal complaints and redress mechanisms —including Fair Trading, professional and industry bodies —which will continue to be available to participants; and
  • Anti-discrimination and human rights legislation overseen by the Disability Discrimination and Human Rights Commissioners, which will provide additional avenues for raising a complaint.

Download NDIS Quality and Safeguarding Framework Download NDIS Quality and Safeguarding Framework 

For more information you can visit: https://www.ndiscommission.gov.au/

Workplace Health and Safety

Community Lifestyles Agency Inc. is committed to providing a safe and healthy work environment for its employees, volunteers, contractors and Service users. In accordance with the Workplace Health and Safety Act QLD 2011 legislation. This commitment extends to ensuring a safe and healthy living environment for Service Users, their advocates and family members and meeting moral and legal responsibilities toward our local community.

Each employee is responsible, as a condition of employment, for observing safety rules and policies and taking care in the performance of their duties. Please notify your Line Manager of any matter affecting safety or any potential safety hazard; reporting is through Supportability.

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