Support Coordination

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Support Coordination is a capacity building support to implement all supports in a clients plan, including informal, mainstream, community, and funded supports. Our Support Coordinators work creatively and resourcefully with clients in how they utilise their support budgets to achieve their goals.

This can include:

Access to mainstream, community, informal and provider options Chose preferred options or providers
Negotiate services to be provided and their prices, develop service agreements and create service bookings with preferred providers Decide the budget for each support type and advise any relevant plan manager of the breakdown of funds
Negotiate services and prices as part of any quotable supports Link to mainstream or community services (i.e. housing, education, transport, health)
Resolve problems or issues that arise Understand their responsibilities under service agreements
Strengthen and enhance participant’s and their family’s capacity to coordinate supports, self-direct and manage supports and participate in the community, including providing participants with assistance Arrange any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required, linking with allied health professionals)

Support Coordinators may also undertake some specialist activities including:

  • Assisting the client to get ready for their plan review
  • Assess whether they achieved their goals and got value for money for their plan
  • Identify solutions to problems experienced in implementing the plan
  • Help clients decide on what actions to take to achieve goals in relation to exploring housing options and life transition planning; and
  • Consider new goals

What support can I select with my plan?

Through support coordination, we help you design and build your support structure, focusing on working with you to understand your NDIS plan and your expectations regarding your goals.

Contact us today to find out how we can support you.

For Existing Client, Click Here For Existing Client, Click Here  For New Clients, Click Here For New Clients, Click Here

For More Information on NDIS 

Designed for people with a disability to gain valued roles within their community and social independence.

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Support Coordination Privacy Statement

Privacy Statement for Support Coordination 

At Community Lifestyles Agency Inc., we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Statement outlines how we collect, use, disclose, and protect your personal information in relation to our support coordination services. We adhere to all applicable privacy laws and regulations to ensure the confidentiality and security of your information. 

Information We Collect: We may collect personal information from you, including but not limited to your name, contact details, relevant medical or health information, and other details necessary to provide effective support coordination services. We only collect information that is relevant and necessary for the purpose of supporting your needs. 

 Use of Personal Information: We use the personal information we collect to provide support coordination services tailored to your requirements. This includes assessing your needs, developing support plans, coordinating and monitoring services, and ensuring the quality and effectiveness of your support. 

 Disclosure of Personal Information: We may disclose your personal information to relevant parties involved in your support coordination, such as service providers, healthcare professionals, government agencies, or other individuals involved in your care. However, we will only share the necessary information required to facilitate the provision of support services and as permitted or required by law. 

Consent and Control: By engaging our support coordination services, you provide implied consent for us to collect, use, and disclose your personal information as outlined in this Privacy Statement. You have the right to withdraw your consent at any time by contacting us. However, withdrawing consent may affect our ability to provide you with the necessary support coordination services. 

 Data Security: We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We employ industry-standard security practices and procedures to ensure the confidentiality and integrity of your data. However, it is important to note that no method of data transmission over the internet or electronic storage is completely secure. 

 Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, or as required by applicable laws and regulations. Once the information is no longer needed, we will securely dispose of it in accordance with our data retention policies. 

 Third-Party Websites or Services: Our support coordination services may involve links to third-party websites or services. This Privacy Statement applies solely to the information collected by us and does not cover the privacy practices of these external websites or services. We encourage you to review their respective privacy policies before providing any personal information. 

 Updates to Privacy Statement: We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. The revised Privacy Statement will be posted on our website, and we encourage you to review it periodically to stay informed about how we handle your personal information. 

 Contact Information: If you have any questions, concerns, or requests regarding the privacy of your personal information or would like to exercise your rights, please contact us at 

By using our support coordination services, you acknowledge that you have read, understood, and agree to the terms and conditions of this Privacy Statement. We are committed to ensuring your privacy and will make every effort to protect your personal information while providing you with high-quality support coordination services. 


There's a space here for you today with Community Lifestyles Agency Inc. Contact us today and Imagine Amazing Together!

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